When you buy from our website, you are assured of a great shopping experience. We ensure all necessary care is taken when we ship your products to you. However, if due to an unforeseen event, you are not happy with what you have received, we offer you complete peace of mind with safe and easy replacements. An email with photos of the damaged/incorrect product should be sent within the 48hrs of receipt of products in order for us to accept the request.
Your order qualifies for a free replacement if we mess up in any of the below ways:
- You have received a product different from what you ordered: We apologise for the inconvenience caused. Kindly email us picture of the product received along with your order number. We will arrange a quick pick up and send you the replacement completely free of cost.
- You have received your order in a damaged condition: We take utmost care while preparing your shipment to make sure it reaches you in the best shape despite multiple handling while in-transit. However, unfortunate shipment damages cannot be ruled out and we apologise for the inconvenience caused. Kindly email us the picture of the damaged shipment along with the order number. We shall be very quick in sending you a replacement completely free of cost.
- You have received incomplete order: If you have ordered multiple items in your order, they may arrive as separate shipments depending upon the number of items in your order. However, in case you have not
- received all the ordered items, kindly email us your concern with your order number and we will ship the missing items the same day.